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Dave's Top Eight
1. Jerry Reed...Revisited by Darrell Toney (reviewed 6/07) (5 Stars) Click title to purchase at CBD.com...click artist name to read Dave's Review. A CD will automatically fall out of the Top Eight after twelve months if no CD surpasses it before then.
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Wanna Update That Website?
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-----------August 8, 2006Patiently waiting...or not...I ordered a CD on July 2. According to last month's credit card statement, I was also billed for it on July 2. I don't recall seeing a notice about allowing more than the standard 30 days for shipping at the time I placed my order, but a couple of days ago when I checked the group's website, I saw an "allow 4-6 weeks for delivery" note beside the product listing. How could it possibly take 4-6 weeks to put a CD in an envelope, write an address on it, and take it to the Post Office? That's just poor customer service. I just checked again, and now the website says nothing about a 4-6 week delay. Maybe the change on the website listing means the shipment is finally on the way...but who knows? I've received no notice about the CD being shipped, even though it's been more than five weeks since the order was placed. For all I know, the order has been lost, but I guess I'll wait until the sixth week has passed before contacting the group to see what's up. I was pretty eager to get this CD when I heard the clips on the group's website and placed my order...five weeks and two days ago...but my excitement is diminishing by the day. If this had been presented as a "pre-order" sale, that would be one thing, but this item was listed for sale as if the project were completed and ready to go. Here's a LINK to a handy resource for groups that sell merchandise online. I'm not saying this group violated Mail Order And Telephone law, because it's possible I failed to see the 4-6 week notice (that's no longer there) when I placed my order. I suspect this project was incomplete at the time it was initially listed for sale and they failed to disclose that fact. I AM saying this isn't the best way to get people to buy your products. Shipments should be made promptly and the customer needs to be kept in the loop regarding unexpected delays. As I said in my previous blog post when talking about marketing, that's just elementary. Unfortunately, amateurism in gospel music extends to more than just performance quality. Labels: Observations posted by David Bruce Murray @ 12:01:00 AM
 
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